emirates7 - Dubai Electricity and Water Authority (DEWA) has achieved a perfect score of 100% for the second time in the International Digital Customer Experience Standard (IDCXS2022) certification, underscoring its global leadership, excellence, and ability to sustain international recognition.
DEWA earned the prestigious ‘Globally Distinguished Digital Services’ classification, acknowledging its outstanding digital transformation efforts and the superior digital experience it delivers to customers. This marks the first global recognition under the new certification standard introduced by the International Customer Experience Institute (ICXI) in partnership with the British Standards Institution (BSI).
The comprehensive evaluation process assessed DEWA’s digital channels, customer-centric products, Customer Happiness Centres, digital transformation initiatives, customer happiness policies, and performance measurement systems. It also included on-site inspections of various service centres and the Customer Care Centre.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, attributed this achievement to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. He emphasized DEWA’s role as a global benchmark for digital maturity, leveraging innovation and advanced technologies to promote sustainable development and enhance quality of life for all stakeholders.
Al Tayer highlighted that DEWA’s secure and advanced digital infrastructure enables accelerated digital transformation, adaptability, and responsiveness to global trends. As the first organization worldwide to adopt and implement the IDCXS2022 standards in 2022, DEWA achieved a perfect score during its initial assessment. Al Tayer added that this global recognition reinforces DEWA’s responsibility to uphold its position as one of the leading utilities worldwide across all domains.
DEWA earned the prestigious ‘Globally Distinguished Digital Services’ classification, acknowledging its outstanding digital transformation efforts and the superior digital experience it delivers to customers. This marks the first global recognition under the new certification standard introduced by the International Customer Experience Institute (ICXI) in partnership with the British Standards Institution (BSI).
The comprehensive evaluation process assessed DEWA’s digital channels, customer-centric products, Customer Happiness Centres, digital transformation initiatives, customer happiness policies, and performance measurement systems. It also included on-site inspections of various service centres and the Customer Care Centre.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, attributed this achievement to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. He emphasized DEWA’s role as a global benchmark for digital maturity, leveraging innovation and advanced technologies to promote sustainable development and enhance quality of life for all stakeholders.
Al Tayer highlighted that DEWA’s secure and advanced digital infrastructure enables accelerated digital transformation, adaptability, and responsiveness to global trends. As the first organization worldwide to adopt and implement the IDCXS2022 standards in 2022, DEWA achieved a perfect score during its initial assessment. Al Tayer added that this global recognition reinforces DEWA’s responsibility to uphold its position as one of the leading utilities worldwide across all domains.