emirates7 - Etihad Water and Electricity (EtihadWE) is actively advancing the UAE Government’s “Zero Government Bureaucracy” initiative by implementing nearly 50 strategic measures aimed at streamlining procedures, accelerating service delivery, and enhancing the overall customer experience with improved convenience and flexibility.
Yousif Ahmed Al Ali, CEO of EtihadWE, highlighted that these initiatives mark a major transformation in the company’s service delivery model. The focus, he said, is on reducing procedural complexity, expediting service processes, and embracing digital transformation in alignment with the UAE Government’s vision and leadership directives.
He noted that the company has successfully reduced the steps needed to establish utility connections from 13 to just 8, thanks to process automation, AI-driven automatic approvals, and the integration of electronic billing systems. These enhancements have significantly boosted operational efficiency and accuracy.
Al Ali also emphasized the importance of collaboration with other government entities, such as Civil Defence and Free Zones, which has helped streamline approval processes for commercial and infrastructure projects, thereby fast-tracking the execution of crucial developments.
To elevate customer experience, EtihadWE has rolled out several digital solutions, including smart meters that provide real-time consumption monitoring, leak detection, and automatic service restoration upon payment. The company also introduced flexible electronic payment options like Apple Pay and Tabby, as well as a real-time emergency tracking system via its mobile app.
Further advancements include a multilingual AI-powered technical support system and an online appointment booking feature to reduce walk-ins and enhance service efficiency. In addition, agreements have been signed with the Ministry of Energy and Infrastructure, local municipalities, and TAS’HEEL offices to streamline the documentation process.
In line with sustainability goals, EtihadWE has launched the “Early Connection Initiative” and introduced programs to support the agricultural sector in the Northern Emirates, while also improving the efficiency of water and electricity distribution—reflecting its commitment to the Sustainable Development Goals.
Al Ali reaffirmed the company’s dedication to ongoing innovation and improvement, underscoring the role of strategic partnerships, cutting-edge technologies, and continuous performance assessment in strengthening EtihadWE’s position as a key player in the UAE’s utilities sector.
Yousif Ahmed Al Ali, CEO of EtihadWE, highlighted that these initiatives mark a major transformation in the company’s service delivery model. The focus, he said, is on reducing procedural complexity, expediting service processes, and embracing digital transformation in alignment with the UAE Government’s vision and leadership directives.
He noted that the company has successfully reduced the steps needed to establish utility connections from 13 to just 8, thanks to process automation, AI-driven automatic approvals, and the integration of electronic billing systems. These enhancements have significantly boosted operational efficiency and accuracy.
Al Ali also emphasized the importance of collaboration with other government entities, such as Civil Defence and Free Zones, which has helped streamline approval processes for commercial and infrastructure projects, thereby fast-tracking the execution of crucial developments.
To elevate customer experience, EtihadWE has rolled out several digital solutions, including smart meters that provide real-time consumption monitoring, leak detection, and automatic service restoration upon payment. The company also introduced flexible electronic payment options like Apple Pay and Tabby, as well as a real-time emergency tracking system via its mobile app.
Further advancements include a multilingual AI-powered technical support system and an online appointment booking feature to reduce walk-ins and enhance service efficiency. In addition, agreements have been signed with the Ministry of Energy and Infrastructure, local municipalities, and TAS’HEEL offices to streamline the documentation process.
In line with sustainability goals, EtihadWE has launched the “Early Connection Initiative” and introduced programs to support the agricultural sector in the Northern Emirates, while also improving the efficiency of water and electricity distribution—reflecting its commitment to the Sustainable Development Goals.
Al Ali reaffirmed the company’s dedication to ongoing innovation and improvement, underscoring the role of strategic partnerships, cutting-edge technologies, and continuous performance assessment in strengthening EtihadWE’s position as a key player in the UAE’s utilities sector.